Nasfund Reopens Refurbished Boroko Client Service Centre

The National Superannuation Fund Limited (Nasfund) yesterday, 19th June 2025, officially reopened its Boroko Client Service Centre, marking the return of one of its most recognized and historically significant branches.

Closed in October 2022 to allow for a full upgrade, the Boroko branch has now been transformed into a modern, inclusive, and member-focused facility, designed to enhance comfort, efficiency, and accessibility.
Speaking at the reopening, Nasfund CEO Rajeev Sharma said the project reflects the Fund’s long-term commitment to investing in infrastructure that directly improves the member experience.

“This isn’t just a refreshed space, it’s a recommitment to serving our members with purpose,” said Mr. Sharma. “Boroko has always held an important place in our story, and it’s now equipped to support members even better.”

The redesigned center includes a member chamber with a capacity for up to 180 people, eight service counters, private interview rooms, and a new internal conference space. The facility also features upgraded electrical and IT systems, enabling it to function as a backup site to Head Office should service disruptions occur.

“We’ve built Boroko not just for convenience, but for continuity,” Sharma added. “This branch now plays a key role in keeping our services accessible and reliable in any situation. We’re proud to welcome members back to a space that truly belongs to them, their service center, their Fund, and their future.”

The Boroko Client Service Centre is now open Monday to Friday, from 9:00am to 3:00pm, offering a full range of member services. These include processing of withdrawals, housing advances, ID card issuance and replacements, member detail updates, and general account support. In the near future, the Service Centre will also house Nasfund’s Employer Services Team.