Skip the long queue, get instant services with Nasfund's digital platforms

It has become a common sight to see people queuing outside a building just to get served, either for a general enquiry, to check your superannuation balance or to get instant access to different application forms. Skip the lines and get instant services with Nasfund's digital services online.

Every one of those tasks now has a digital equivalent. Whether you are in Port Moresby, Lae, or one of the service centre towns, you can reach your super account from your phone instead of spending your lunch break in a queue. Here is what is available, and how to start using each one.

How to use the Nasfund Mobile Application

At Nasfund, it is equally important that the service we provide to our members is clear, concise and efficient. The mobile application provides a great experience for members to manage their superannuation account.

This application is useable through a simple registration process which members can access details of their super and make transactions with secure access via a 4-digit PIN.

Through the application, a member can now:

• Set a quick access 4-digit PIN
• Simply view your account balance
• View your transaction history
• View your beneficiaries
• Update your details, such as your address or phone number

The app is free to download from the Google Play Store and the Apple App Store. One thing to know before you start: you need to be registered for the member online portal first, because the app signs you in with those same details.

The PIN is worth a mention on its own. It means you are not typing out a long password every time you want a quick balance check, and your account details stay private if somebody else happens to pick up your handset.

What is the Nasfund Member Online Portal?

As part of Nasfund's e-Branch digital services, the member online portal gives members convenient 24/7 access to their superannuation information and account management tools without needing to visit a branch.

Key features for members:

• You can check your contribution balance, history with dashboard and benefit information.
• Using this portal, you can complete e-forms for claims, requests or other member services.
• Through this digital service, members can process withdrawals electronically.

That last point deserves a pause. Withdrawals are governed by the Superannuation Act, so the eligibility rules do not change just because you are applying from your lounge room instead of a branch counter. What changes is the paperwork and the waiting. It is worth reading the grounds for withdrawal on the accessing your super page before you begin an application, so you know which documents to have ready.

How to access it:

1. Go to the official login page - Nasfund Member Online Portal
2. Enter your username and password to log in
3. Meanwhile, if you are a Nasfund member but have yet to log in, you will have to register through the portal.

Visit the Nasfund Member Online Portal today and manage your superannuation account on your own.

Make it easy for yourself with Nasfund's TextBal and WhatsApp digital services

TextBal or Balance by Sms is one way for members to check their superannuation balance using your mobile numbers.

How to use TextBal:

1. Go to you dial pad on your smart phones
2. Follow this option by dialing *627*Membership Number*Members Date of Birth# Send.
3. Date of Birth must be in this format DDMMYYYY.

• Conditions apply
• In order to dial and instantly see your superannuation balance you will need to register. Click Here to download the form.

With Nasfund’s WhatsApp Digital Platform, it is simple.

Text “Hi Nasfund” to 83689873 and get your Nasfund Balance or Benefit Payments Update in seconds.

The Nasfund WhatsApp Balance Check is quick, simple and easy.

Save the number today so you can check your balance quickly and worry-free.

Which service should you use?

The three channels do different jobs, so it helps to know which one to reach for:

• Balance only, no internet connection needed: TextBal is the fastest option, and it works on any handset.
• A quick check while you are out: the mobile application, once your PIN is set up.
• Forms, claims and withdrawals: the member online portal, where the full e-forms suite lives.

None of them replace a conversation when you need one. If your question is about a housing advance, a beneficiary nomination, or anything where you would rather talk it through, get in touch with the team or visit any of the branches and service centres around the country.

Frequently Asked Questions

1. How can I check my Nasfund balance online?

You can check your Nasfund balance through the Member Online Portal, Nasfund Mobile Application, TextBal or WhatsApp digital service. The option you choose depends on the type of access you need and whether you have an internet connection.

2. How do I check my Nasfund balance using TextBal?

To check your balance using TextBal, open your phone's dial pad and dial *627*Membership Number*Members Date of Birth#. Your date of birth must be entered in DDMMYYYY format. You must be registered for the TextBal service to use it.

3. Can I check my Nasfund balance through WhatsApp?

Yes. You can use Nasfund's WhatsApp Digital Platform to get your Nasfund Balance or Benefit Payments Update. Save 83689873 and text "Hi Nasfund" to receive an update.

4. What can I do through the Nasfund Member Online Portal?

The Nasfund Member Online Portal provides 24/7 access to your superannuation information and account management tools. You can check your contribution balance and history, view dashboard and benefit information, complete e-forms, and process eligible withdrawals electronically.

5. Do I need to register before using the Nasfund Mobile Application?

Yes. You need to be registered for the Nasfund Member Online Portal before using the mobile application. The app uses your portal registration details, and you can then set up a 4-digit PIN for quick access.